Manager, Field Application Scientists, N. America

Job Description: Manager, Field Applications Scientists, N. America

 

The Top Line

Here’s the deal. We’re all about helping researchers break free from tools that just don’t cut it. Unleashing problem-tackling products that make a huge difference in the real science they do every day.  That’s our mantra, our promise and we own it.  Our tribe is different.  We thrive on moving fast, taking risks and persevering through failure.  We embrace the unknown and we are happy to make mistakes.  We are there for each other and we crave diversity because we know that building a truly diverse tribe will make us better at everything.

The Job

Unchained Labs is building the next cool life sciences tools company, and the analytical instruments fit directly into that mission.  We need a high-octane Manager of the Field Applications Scientist, who will also support our current and future products. Our analytical products enable dramatic gains in R&D productivity and innovation in drug development organizations by enabling our customers to do more with less and get the answer faster.  We need people to roll up their sleeves, sweat, think outside the box, collaborate with our customers and create something special with us. 

Responsibilities

Lead the development of innovative solutions to customer challenges

Motivate the team, and keep the team focused on innovation and growth

Develop strong working relationships with internal and external partners

Provide detailed technical feedback to the internal team on customer needs and product performance

Conduct pre-sales technical presentations and seminars

Plan and execute demonstrations of Unchained Labs analytical instruments

Maintain an expert-level knowledge of the Unchained Labs product line

Pro-actively provide post-sales account development support

Install, QC instruments, and train new customers

Provide front-line technical support and work with internal escalation teams as needed

Keep CRM system up to date with customer notes and issues

Maintain positive customer relations to ensure business growth and customer satisfaction

Qualifications

Collaborative mindset, who can work well with your colleagues and senior management

MS degree in Biochemistry or a related scientific field, PhD preferred

3-4+ years as a FAS/Sr. FAS or 1-2 years in a technical leadership position in related biotech industry roles

Demonstrated experience designing biological assays and solving complex scientific problems

Experience working with protein stability applications

Experience teaching or training

Able to lift 40 pounds

Ability to travel up to 50% overnight when required

Location- US; preferred in either Boston or Bay Area, CA

Compensation: 

The US base salary range for this full-time position is $130,000 - $160,000. This salary range is an estimate, and the actual base salary may vary based on the Company’s compensation practices. This role is also eligible for our commission program, and comprehensive health and retirement benefit programs.

US Jobs must have pay transparency on all JD's

US pay range

$110,000 — $135,000 USD