Per Diem Nurse Navigator - Remote Puerto Rico

 

Pager Health℠ redefines how members navigate to care and wellness, validated by clinicians and powered by AI.

We connect people to the right care at the right time, closing care gaps, reducing total cost of care, and improving health outcomes. Trusted by leading healthcare organizations since 2014, we serve 26 million members spanning the US and Latin America, backed by a licensed medical practice in all 50 states. Our unique balance of advanced AI and clinical expertise helps partners optimize medical spend without compromising clinical standards.

Learn more by visiting www.pagerhealth.com.

All applicants must submit a resume in English to be considered   

We are looking for a Per Diem (As Needed) Nurse who can commit to 4-30 hours per week. Candidates must be available for one weekend a month  and some holidays. Shifts range from 4 to 12 hours, with scheduling based on business needs. Candidates must also be able to complete a 4 week, full-time (M-F 9am-5pm)  onboarding period. If you have a flexible schedule and are comfortable picking up both last-minute shifts and pre-planned hours, this role is a great fit for you!

An active compact unencumbered RN license in Puerto Rico is required for this position. In addition, licensure in one or more US states is HUGE plus . 

The core objective of the Triage RN, Nurse Navigator is to use technology to build trust and triage patients to the right care at the right time while providing an exceptional virtual care experience.  

Responsibilities for the Per Diem Triage RN, Nurse Navigator:  

Provide exceptional customer service and virtual care by communicating with patients via phone, live messaging, video, and/or email  

Document within EMR  

Follow and apply clinically validated triage protocols  

Ensure the highest quality customer service for patients and providers  

Complete basic nursing responsibilities, outpatient testing, medications, etc…  

Troubleshoot technology with patients  

Work to ensure a seamless patient call center experience  

Coordinate lab orders, prescription orders, radiology tests, and any aspect of patient care  

Work on projects that will optimize operational efficiency and improve the patient’s telemedicine experience  

Assist in identifying technology needs that improve patient experience  

Additional projects as assigned  

Candidate Profile for the Per Diem Triage RN, Nurse Navigator:  

Passionate about patient care and triage  

Enjoy helping others  

Ability to use critical thinking when presented with new and challenging situations  

Relish solving problems, seeking out answers, and trying new things  

Kind, empathetic and possess a strong social perceptiveness  

Positive, energetic, and fun!  

Outstanding multitasking skills  

Enthusiasm and savviness for new technology  

Mastery of oral and written language along with strong typing skills  

Ability to assess and communicate with patients via a text-based platform  

Flexible and fast learner, comfortable in a fast-paced and changing environment  

Eager to challenge the status quo of traditional healthcare  

Detail oriented and an organized self-starter with outstanding interpersonal skills  

Ability to give and receive actionable feedback  

Qualifications:  

2+ years of clinical hospital experience  

An active unencumbered RN license in Puerto Rico  

Minimum of Associate's Degree in Nursing (ADN)  

Fluent in spoken and written English and Spanish is required; All applicants must submit a resume in English to be considered   

Prior call center experience strongly preferred  

 

Hourly Pay: $17-$19/ hr

 

At Pager Health, you will work alongside passionate, talented and mission-driven professionals – people who are building scalable platforms, solving critical enterprise-level challenges in health tech and providing concierge services to help individuals access the medical care and wellbeing programs they need.  

You will be encouraged to shape your job, stretch your skills and drive the company’s future. You will be part of a remote-first, dynamic and tight-knit team that embraces the challenges and opportunities that come with being part of a growth company. Most importantly, you will be an industry innovator who is making a positive impact on people’s lives.    

At Pager Health, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Please be aware that all official communication from Pager Health regarding employment opportunities will originate from email addresses ending in @pager.com or @pagerhealth.com.  We will never request personal or financial information via email. If you receive an email purporting to be from Pager Health that does not adhere to this format, please do not respond and report it to security@pager.com.

Pager Health is committed to protecting the privacy and security of your personal information