Patient Financial Services

The Patient Financial Services Specialist (PFS) works within the Centralized Revenue Cycle Management structure in collaboration with leadership, billing, front office, and any third party vendors. The PFS role is responsible for:

Accurate reconciliation and management of both legacy and Athena patient balances

Managing and escalating invalid balances

Advocating and applying financial assistance and hardship resources

Processing and managing credit card agreements, unapplied credits, and refunds

Managing internal and external patient collection processes

Maintaining clean and accurate patient demographic and financial data

Answering patient billing inquiries and communicating patient balances