Medical Secretary

Akido builds AI-powered doctors . Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care.

Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties—from serving  unhoused communities  in Los Angeles to  ride-share drivers  in New York.

Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. Read more about Akido’s $60M Series B . More info at Akidolabs.com .

The Opportunity

The Medical Secretary provides essential administrative and clerical support to ensure efficient operations at Rhode Island Primary Care Medical Group. This position serves as a critical communication hub between patients, providers, clinical staff, and external stakeholders in a multi-site medical practice environment. The Medical Secretary maintains accurate medical records, manages scheduling and correspondence, and ensures seamless coordination of patient care activities. 

What you’ll do

Front Office Operations: 

Greet patients and visitors in a professional and welcoming manner 

Check in patients, verify demographics and insurance information in Epic EHR 

Collect co-payments and process patient payments using point-of-sale systems 

Schedule, reschedule, and confirm patient appointments across multiple providers and locations 

Manage provider calendars and optimize appointment scheduling 

Respond to patient inquiries via phone, email, and patient portal messages 

Register new patients and update existing patient information 

Medical Records and Documentation: 

Maintain accurate and confidential patient medical records in Epic EHR 

Scan, file, and organize medical documents and correspondence 

Processing medical records requests and release of information forms 

Ensure compliance with HIPAA regulations and patient privacy standards 

Track and follow up on missing or incomplete documentation 

Prepare charts and documentation for provider review 

Coordinate medical record transfers between facilities and external providers 

Administrative Support: 

Transcribe provider notes and communications as needed 

Process prescription refill requests and route to appropriate clinical staff 

Coordinate referrals to specialists and obtain prior authorizations 

Verify insurance eligibility and benefits 

Prepare and submit insurance claims and support documentation 

Handle incoming and outgoing mail and faxes 

Coordinate patient follow-up appointments and recall systems 

Communication and Coordination: 

Serve as liaison between patients, providers, clinical staff, and external contacts 

Communicate test results to patients by provider instructions 

Coordinate with other RIPC Medical Group locations for patient care continuity 

Facilitate communication with pharmacies, laboratories, and imaging centers 

Quality and Compliance: 

Maintain patient confidentiality and adhere to HIPAA regulations 

Follow office policies, procedures, and clinical protocols 

Participate in quality improvement and compliance initiatives 

Support ACO quality metrics documentation and reporting 

Ensure accurate and timely completion of administrative tasks 

Always maintain professional appearance and demeanor 

Who you are 

Requirements and Qualifications:  

Minimum of 2+ years of experience as a Medical Secretary in Primary Care.  

High school diploma required. 

Self-starter & willingness to learn.  

Strong communication, organizational, and planning skills. 

Proficiency with Epic systems and Microsoft Office (Excel, Outlook, Teams, Word).  

Ability to collaborate with team members on assigned tasks.  

Familiarity with medical terminology and ability to calculate and collect cash transactions. 

Must possess good interpersonal skills, including excellent communication skills and ability to deal effectively with staff, physicians and patients in a courteous manner. 

Benefits

Medical, dental, & vision coverage

Life insurance - Company paid basic life insurance & voluntary supplemental policies

Company paid Health Reimbursement arrangement that reduces employee responsibility of medical plan deductible

Voluntary accident insurance

401k eligibility at 1-year of employment, immediate vesting of company match once eligible

Paid time off

Paid holidays

Work life balance of primary care office setting

 

Physical Demands:

Prolonged periods of sitting at a desk and using a computer.   

Able to sit/stand/walk for long periods of time.   

Must be able to lift 15 pounds at times.   

 

Salary range

$37,440 — $45,760 USD

Akido Labs, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.