Customer Experience Representative

Kandu, Inc. is pioneering an integrated approach to stroke recovery by combining FDA-cleared brain-computer interface technology with personalized telehealth services. Our IpsiHand® device is durable medical equipment that enables chronic stroke survivors to regain upper extremity function with daily home use. Combining this advanced technology with the support of expert clinicians offers a comprehensive path to recovery–helping survivors improve mobility, independence, and quality of life.

Position Summary   

We are seeking a Customer Experience Representative to join our growing Kandu, Inc. team. In this role,

you’ll help us promote and sell our cutting-edge IpsiHand medical device. We’re building a best-in-class

experience and are looking for enthusiastic individuals who are passionate about selling an amazing and

life-changing product. You will be an important part of a hard-working and winning team. In this role you

will be assisting both the Sales and Clinical Teams’ work with active leads and help support current users

through their journey with the IpsiHand medical device.

What You’ll Do  

Support our customers at each stage of the process from obtaining the device to active use

through proactive outreach and responding to inbound requests

Own the scheduling and coordination of customer events including initial EEG testing, delivery

and training, as well as any returns or repairs

Manage inbound sales and support requests via live chat, inbound phone calls, texts, and emails

Partner with potential customers to gather necessary insurance information, educate them on

the insurance process, and assist them in the submission to their provider

Be the first point of contact for prospective and active users of the IpsiHand

You’ll be on the front line and empowered to help our team learn to think in new ways about the

customer’s experience and journey

Track customer progress through each stage of the funnel

Partner with the sales team to help develop new processes in a startup environment that helps

drive efficiency and productivity

Performs other related duties and special projects as assigned. Responsibilities may be adjusted

periodically to align with organizational priorities, business needs, and company growth.

What You’ll Bring  

Bachelor's degree in Business Administration, Marketing, or related field

1-2 years of sales or customer service experience or equivalent

Sales focused and customer-centric: passionate about helping customers achieve outcomes and

driving revenue for the business

Self-motivated, driven to succeed, and competitive

Strong verbal and written communication skills

Fast learner, team player, with the ability to adapt to change quickly

Experience with rehabilitation and stroke a plus

What We Offer:

Competitive Compensation ($20-$28/Hour)

401(k) Retirement Savings Plan

Accrued PTO

13 Paid Holidays

Monthly Cell Phone Stipend (If Applicable)

Life Insurance, LTD and STD

Remote work desk allowance 

Please note that the salary information is a general guidance only. Kandu, Inc. considers factors such as scope and responsibilities of the position, candidate’s work experience, education/training, key skills and internal parity, as well as location, market and business considerations when extending an offer.

Kandu, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.